Who I Am

I am Jamal Alam Khan. I worked at Abdul Monem Ltd as Head of IT. More than 24 years experienced IT professional, proudly served, managed & contributed in several renowned organizations, with having expertise on IT strategy development, network administration, ERP management, web hosting maintenance, call center setup and management, CCTV and vehicle tracking, technology integration, server and network equipment configuration, internet and data connectivity optimization, security administration, email system management, team leadership, system monitoring and backup, resource procurement, and server administration. 

What I Do

Core Function:

• Lead IT strategy and network administration.

• Ensure smooth ERP operation and web hosting maintenance.

• Manage Igloo call center setup and support.

• Oversee CCTV and vehicle tracking system implementation and monitoring.

• Explore and integrate new technology into network services.

• Install and configure servers and network equipment to standards.

• Monitor and optimize internet and data connectivity and bandwidth.

• Administer network, firewall, and security.

• Maintain email system performance and security.

• Manage IT support team and coordinate with remote units.

• Perform system monitoring, backups, and IT inventory management.

Accomplishment:

• Implemented robust IT systems, ensuring seamless operations 

• Ensured seamless internet and data connectivity across all AML units.

• Orchestrated ERP setup and support, optimizing workflow management.

• Maintained reliable web hosting services for an uninterrupted online presence.

• Established and managed Igloo ice cream and Milk unit call center.

• Enhanced security with CCTV and vehicle tracking systems for.

• Pioneered the adoption of cutting-edge technology for network improvements.

• Streamlined IT infrastructure, procuring and maintaining servers & network equipment.

• Successfully analyzed and expanded internet bandwidth as per organizational needs.

• Efficiently oversaw network management, ensuring seamless operations for all .

Strength

• IT Strategy Development

• Network Administration

• ERP Management

• Web Hosting Maintenance

• Call Center Setup and Management

• CCTV and Vehicle Tracking

• Technology Integration

• Server and Network Equipment Configuration

• Internet and Data Connectivity Optimization

• Security Administration

• Email System Management

• Team Leadership

• System Monitoring and Backup

• Resource Procurement

• Server Administration

Key Roles

•  Successfully completed several mega projects & key projects in which some are mentioned below:

  • Metro Rail (MRT-6), 

  • Padma Multipurpose Bridge Project Service Area 1,2 & 3,

  • Automation of Monem Business District, 

  • Primary and secondary sales automation of AML beverage unit coca- cola,

  • Hello Igloo Call Center Setup for Igloo Ice Cream and Milk Unit, and 

  • CocaCola (AML Bevarage Unit) LTFS Number Setup for refrigerator support and service portal. 

Key Certification

• CCNA, MPLS, BGP on Mikrotik

• MCSE